Open Statistics in the menu and pick a report. The totals reports show one year, month by month, compared with the year before. The other reports show the period you choose.
| Group | Report | Shows | Filter on |
|---|---|---|---|
| Repairs | Repair totals | Completed repairs, revenue, profit and average profit per repair, per month. | Device type, brand, repair type, and source: manually created or booked through the plugin. |
| Repairs | Most repaired devices | The devices you repair most, with the number of repairs, revenue, profit and average profit per repair. | Device type, brand, repair type. |
| Repairs | Most used parts | The parts you use most, with your current stock and minimum stock. | Part list, category. |
| Sales | Sales totals | Number of sales, revenue, profit and average profit per sale, per month. | Category: repairs, a product list or other. Seller. |
| Sales | Most sold products | Your best-selling products, with quantity, revenue, profit, current stock and minimum stock. | Product list, seller. |
| Plugin | Plugin analytics | How the booking plugin on your website performs. See plugin analytics. |
Statistics are part of the Plus and Pro plans. The sales reports need the POS, which is part of Pro. You only see the reports your user role allows.
Good to know
- All amounts exclude VAT.
- A repair counts toward the month it was completed. If its status changes later, for example when it is cancelled, the numbers change with it.
- The statistics give you insight into your business, but are not meant for your bookkeeping. For your accountant, use the financial report.
- Most used parts and Most sold products help you spot what to reorder. You can set the minimum stock right in these reports: when the stock drops below it, the number turns red in your stock lists.
Plugin analytics
Plugin analytics has three parts:
- Repairs booked through the plugin: the number of repairs and the booked revenue for the shop you have open. A repair counts toward the period it was booked in, whatever happened to it afterwards.
- How visitors move through the plugin: how many visitors reach each step, from opening the plugin to choosing a device, repairs and a service method, up to a completed booking. Popup and inline booking form are shown separately, so you see where visitors drop off. These numbers cover your whole organization, because the plugin is not tied to one shop.
- Status page: how often customers view the status page, check a repair and ask for their links by email.
Visitor activity is only tracked from the date shown on the page, so anything before it is left out.