With Sendcloud, customers who mail in their device get a shipping label right away, and you can create labels to send devices back. Sendcloud is part of the Plus and Pro plans.
- Create a Sendcloud account and add a payment method to it. Without one, Sendcloud cannot create labels.
- Paste your Sendcloud public and secret key on the Sendcloud card under Settings, then Integrations.
- Under Allowed shipping methods, choose which methods customers can pick. Each method shows whether it is tracked, insured or needs a signature. Labelless methods let the customer drop off the parcel without printing a label. Add Arrange shipping myself if customers may also send the device on their own.
When a customer books a mail-in repair on your website and picks a shipping method, Repender creates the label and sends it with the booking confirmation. On a repair or an order, use the shipping card to create a label yourself: Receive to have the customer send the device in, or Send to send it back. The label and tracking number stay on the repair.
Insurance
Insured shipping methods are turned off by default. To offer them, turn them on in your Sendcloud account first. For return and labelless shipping, Sendcloud offers no methods that include insurance.
That is why Repender recommends a separate transport insurance instead. It is often cheaper than insuring each parcel with the carrier, and it also covers devices that customers send in.