Repender can email and WhatsApp your customers about their repairs and orders. Write a message once as a template, then send it from a repair, an order or a sale with one click. All settings are under Settings, then Communication.
Every shop starts with ready-made email and WhatsApp templates, such as a "ready for pickup" message, and every plan can send them. Writing and changing your own templates, and automations, are part of the Plus and Pro plans.
Email templates
Open Email, then New mail template. Choose what the template applies to (a repair, an order or a sale), and write a subject and a message. Add attachments if you need them.
Use placeholders for details that change per customer, such as the customer's name or the repair number. The preview shows how the email will look. With more than one shop, choose under Visible for shops where the template can be used.
Every shop also has a payment reminder template, which Repender uses when you send a payment reminder for an overdue sale. You can change its subject and message, but you cannot delete it or use it in an automation.
WhatsApp templates
Open WhatsApp, then New Whatsapp template, and write the message for repairs or orders. Placeholders work the same as in email templates.
When you send a WhatsApp template from a repair or an order, Repender opens WhatsApp with the message ready to send to the customer's phone number. You send it yourself from WhatsApp.
Good to know about WhatsApp
- Repender only prepares the message. WhatsApp sends it, from the WhatsApp account that is logged in on that computer or phone. That is not a separate Repender number.
- Repender does not see what happens next. There is no delivery status or read receipt. The activity log of the repair or order only records that you opened WhatsApp with that template. If a customer says they did not get a message, check in WhatsApp whether it was sent.
- The customer needs WhatsApp on the phone number you send it to.
- Did you open WhatsApp but not send the message? Then the activity log would say you did. Delete the entry from the activity log within two minutes. Only the person who opened WhatsApp can delete it, and only within those two minutes.
Automations
Automations send an email template for you. Open Automations, then New automation, and choose a trigger:
- When the status changes to: send when a repair or order reaches a status, right away or a number of hours or days later.
- When the appointment is coming up: send a set time before the appointment, or on the day itself at a time you choose.
Planned emails show in the activity log of the repair or order until they are sent, and you can cancel them there. Turn an automation off with Active to pause it.
When the status changes again before a planned email is sent, Repender replaces the planned emails based on the new status. Emails do not pile up, so a repair that moves through several statuses quickly does not send a burst of emails. Only the automations that match its current status are planned.
Documents
Open Documents to set the footer and options for your quotation, work order, receipt and proof of delivery. Your logo comes from your shop details.