Getting started

Create an account

No account yet? Start your free trial. The trial is free for 30 days and needs no payment method. Enter your name, company name, email address, country, phone number and a password. Then confirm your email address with the link Repender sends you. During the trial you can try every feature.

Ready to subscribe before the 30 days are over? You can do that at any time, and you do not lose your remaining trial days. Your first payment is taken right away and covers the first month or year after your trial would have ended. The next payment follows one month or year after that day.

If your trial ends without a subscription, your account is paused and the booking plugin on your website stops taking bookings. Everything you set up is kept, and subscribing switches it all back on.

Prefer to see Repender first? Request a demo.

• Which languages and countries? See the FAQ.
• Did not get the verification email? See the FAQ.

Set up your shop

When you sign in for the first time, the Dashboard shows a short checklist. Work through it from top to bottom and your shop is ready to take repairs.

1. Add shop details

   Open Settings, then General info under Shop. Fill in your address, phone number and email address. Your logo goes here too: Repender puts it on emails to customers and on documents such as invoices and quotations.

2. Set up your repair pricing

   Open Settings, then Categories under Repairs. A short wizard asks which devices you repair and how much warranty you give. Repender then creates your repair categories. You can fine-tune prices later, see repair pricing.

3. Create your first repair

   Open Repairs and click New repair. Pick a device, pick one or more repairs and save. See repairs.

4. Add booking to your website

   Install the Repender plugin on your website so customers can book a repair themselves. Open Settings, then Installation under Plugin, and follow the steps. See online booking.

Each step gets a check mark on the Dashboard once it is done. Need help along the way? The Dashboard has a getting started video, or contact us.

Switching from another system

Bring your customers and products with you, so you can start right away.

• Customers: on the Customers page, click Import. See import customers.
• Products: on the Products page under Stock, click Import. Importing products is part of the Pro plan.

Both work the same way: download the sample file, fill it with your data and upload it. Rows that cannot be imported come back in a file with the reason for each one, so you can fix them and try again.

Find your way around

The menu on the left holds everything you use day to day:

• Dashboard: your checklist and upcoming appointments.
• POS: the till, to sell products and check out repairs.
• Sales: every sale, invoice and receipt.
• Repairs: all repairs, as a board or a table.
• Appointments: your calendar.
• Orders: products you ordered for a customer.
• Customers: your customer list.
• Stock: parts, products, the order list, and adding or removing stock.
• Statistics and Settings.

You only see the menu items your plan and your user role allow.

Plans

What you can use depends on your plan. See pricing for what each plan costs.

Cannot see a menu item? See the FAQ.

Want to change or cancel your plan, or see how payments work? See subscription and billing.

Next steps

• Repairs: the repair workflow from intake to pickup.
• POS and sales: check out a repair or sell a product.