Add your colleagues as users, give each one a role, and choose which shops they work in. Everything is under Settings, then Organization. Users and roles are part of the Plus and Pro plans.
Add a user
Open Users, then New User. Enter a name, choose a role and the shops the user works in. Then choose how the user signs in:
- Email address: the user gets an email with a link to create a password, and can then sign in on any computer. Use this for yourself, managers and anyone who works outside the shop.
- PIN: a four-digit code. The user cannot sign in on the sign-in page, only take over a shop computer that is already signed in. Use this for staff who only work in the shop.
- Both: the user signs in with their email address, and switches quickly with their PIN.
PINs are part of the Pro plan. No two users in your organization can have the same PIN. A user with only a PIN cannot add an email address themselves. Someone who manages users can add one later, and the user then gets the link to create a password.
How the PIN works
- Someone with an email address signs in on the shop computer.
- When they step away, they lock Repender with the lock button at the top of the screen, or with Alt+L (Option+L on a Mac). Repender can also lock itself after a few minutes without use.
- A colleague enters their own PIN to continue. Repender now works as that colleague: their role decides what they can see and do, and their actions are saved under their name. Only users who work in the shop the computer is signed in to can unlock it with their PIN.
You can delete any user who works in at least one of your shops, but not yourself. Deleted users go to the Archive, where you can restore them.
User roles
A role decides what a user can see and do, per part of Repender: for example whether they can read, create, change or delete repairs, sales or customers. Users only see the menu items and buttons their role allows.
Repender comes with one role: Admin, with full access. You cannot change or delete it. For colleagues who should not see or do everything, open User roles and add your own role, for example for staff at the counter.
You can only delete a role when no user has it.
More than one shop
Open Shops, then Add shop. You can add the new shop to your subscription right away, and choose which users, part lists, product lists, templates and automations it shares with your other shops. You can also give it the same repair pricing as an existing shop.
To switch between shops, use the shop switcher in the left menu. Deleted shops go to the Archive, where you can restore them.
What shops can share
Set these up once and use them in several shops. Choose the shops under Visible for shops or Applies to shops when you create or edit them:
- Users: the shops each user has access to.
- Part lists and product lists: the parts and products in them. Stock, minimum stock and your own selling price stay per shop.
- Repair categories: prices, warranty and the other category settings. You can still turn off a repair for one device in one shop.
- Devices you added yourself.
- Email templates, WhatsApp templates and automations.
Price calculation and shop preferences work a little differently: Applies to shops saves the same values in each shop you select. After that, you can still change them per shop.
User roles, plugin settings and organization preferences are always the same for all your shops.
Customers, repairs, orders, sales, appointments, stock, the order list, opening hours and end of day closings always belong to one shop.
Security
Secure your own account
Every user can add extra security to their own account. Open your profile menu and choose Edit profile:
- Two-factor authentication: click Enable two-factor authentication, confirm your password and scan the QR code with an authenticator app, such as Google Authenticator or Microsoft Authenticator. Enter the code the app shows to confirm. From then on, you enter a code from the app when you sign in.
- Passkeys: click Add a passkey to sign in without a password, with your fingerprint, face scan or a security key. Add one on each device you use.
Security for your whole team
In Settings, then Organization preferences, you can:
- Require two-factor authentication for every user. Users who have not set it up yet are asked to do so the next time they sign in.
- Auto-lock Repender on a device after a number of minutes without use. This only applies to users with a PIN, and is saved per browser.
Users with a PIN can also lock Repender themselves. See how the PIN works.