Repair prices come from repair categories. A category groups repairs, for example screen repairs on recent phones, and sets their price, warranty and duration in one place. Open Settings, then Categories under Repairs.
The first time, a short wizard asks which devices you repair and how much warranty you give, and creates your categories for you.
Need a different price for one device? You can change a repair for one device without touching the category.
Choose a price type
Each category has a price type:
| Price type | What the customer sees |
|---|---|
| Fixed | The price you enter. |
| Fixed (Starting from) | The price you enter, shown as a starting price. |
| Dynamic | A price calculated from the part the repair needs. |
| Dynamic (Starting from) | The calculated price, shown as a starting price. |
| On request | No price. The customer asks for one. |
Dynamic prices
With a dynamic price, Repender looks at the parts that fit the repair and adds your profit. You choose:
- Which part price to use: the minimum, maximum or average parts price.
- The minimal profit you want on top, excluding VAT.
- Which part qualities and suppliers count.
The part prices come from the supplier lists Repender keeps up to date. Every night, after the supplier prices are updated, Repender recalculates your dynamic prices.
Dynamic pricing is part of the Plus and Pro plans. After you change a setting, it can take a few minutes before the new prices show.
A repair with a dynamic price shows On request
A dynamic price only counts parts with the part qualities and suppliers you selected in the category. When none of those parts is available for the device, there is nothing to calculate a price from, so the repair shows On request. Select more qualities or suppliers, or use a fixed price.
A repair without parts, such as data transfer, always needs a fixed price.
Dynamic pricing is not part of Basic. When a downgrade to Basic takes effect, every category with a dynamic price switches to On request. After you upgrade again, choose a price type for each category to bring the prices back.
A part is missing or linked to the wrong device
Repender links supplier parts to devices every night. If a part is missing for a device, or linked to the wrong one, contact support.
Other category settings
- Warranty: the warranty you give on these repairs.
- Calendar duration: how long the repair blocks your calendar.
- Public duration: the repair time customers see on your website.
- Multi-repair discount: use the shop default, a custom amount, or exclude the category. See discount with multiple repairs.
- Description and Show in plugin: what customers see when they book online.
- Applies to devices and Applies to shops.
To change warranty or durations for many categories at once, select them in the list and edit them together.
Price calculation settings
Open Settings, then Price calculation under Repairs, for settings that apply to all repairs:
- Price style: round prices up to the nearest amount, and choose what they end in. The page shows examples as you change it.
- Discount with multiple repairs: the shop default for a customer who has more than one repair done at once.
- Stock-Based Pricing: only use parts that are in your stock, or available from your supplier, to calculate a price.
Discount with multiple repairs
Give customers a discount when they have more than one repair done on their device at once. The discount is a fixed amount per repair, not a percentage. One repair stays at full price, and every other repair gets the discount, but never more than its own price.
For example, with a discount of €10, a display repair of €120 and a battery repair of €60 cost €170 together instead of €180.
Set the amount for all repairs here. To give a different amount on some repairs, or none at all, change the Multi-repair discount of their category. When the amounts differ, the repair with the highest discount is the one at full price.
Repender applies the discount when you create the repair, or when the customer books it on your website. Repairs you add to an existing repair later do not get it.
Add a repair you do not offer yet
Every repair a customer can choose comes from a category. To offer a new one, for example data transfer for laptops:
- Open Repair categories and click New repair category.
- Choose the Repair Type, for example Other, and give it a Repair name, such as "Data transfer".
- Choose a price type. Repairs without parts, such as data transfer, need a fixed price.
- Under Applies to devices, tick only the device types or brands it is for, for example Laptop.
- Save. The repair now shows for those devices, in Repender and on your website.
Missing a repair type or device type? Contact support.
Offer several options for one repair
Every category belongs to a repair type, such as Display or Battery. You can add more than one category for the same repair type, for example to offer a display or battery repair in different qualities. Give each category its own Repair name, price and warranty, and choose the part qualities that match. When you create a repair, or a customer books on your website, each option shows with its own name and price.
Use the Description of each category to explain the difference, for example how the quality, the warranty or the look of the screen compares. Customers see it when they book on your website.
New shops start with three display options: Display (Original), Display (Refurbished) and Display (Budget).
Change a repair for one device
A category sets the price for many devices at once. When one device needs a different price, change it for that device only:
- Open Settings, then All repairs under Repairs.
- Search the device, and click the edit button next to the repair.
- Every setting starts as Synced with category. Click the one you want to change, such as the price, and enter a custom value.
Settings you leave synced keep following the category, so a later change to the category still reaches this device. Click Reset to category to undo one setting, or Restore to settings based on category to undo them all.
On All repairs, a price with an asterisk (*) is set for that device. Filter on Price determined by to see them all. The parts column shows which parts count for a dynamic price. Parts that are crossed out are not in your stock or your supplier's, so Repender leaves them out.
To stop offering a repair for one device, turn it off with the switch. With more than one shop, you choose for which shops.
Devices
All devices lists the devices you repair. Add a device that is missing, or turn one off.
Next steps
- Stock: manage the parts that dynamic prices use.
- Online booking: show your prices on your website.