From paper to clarity: how GsmRepairStore works more efficiently with Repender

As a repair shop, you know how quickly things can get busy. Multiple repairs at once, customers walking in, and colleagues asking questions about a device.

For Abdes from GsmRepairStore Tilburg, this was the daily reality for a long time. They worked with paper forms, separate systems, and a lot of internal communication. It worked, but it took a lot of time and often led to unclear situations. 

Something had to change.

In this customer case, you’ll read how GsmRepairStore switched to Repender and what it has delivered in practice.

Keeping an overview became increasingly difficult

Previously, GsmRepairStore worked with multiple systems alongside each other. Sales were handled through a POS system, administration through other tools, and repairs were tracked on paper.

This caused daily problems:

• Information was spread across different places
• Inventory was not always up to date
• Employees constantly had to ask each other things

With every new repair, work often started with searching for the right part. This took time and caused uncertainty. Internally, things would also slow down. Information was either on paper or with colleagues, so you first had to figure out what had already been done.

What changed with Repender?

With Repender, GsmRepairStore now works from one central system with various features. Intake, repairs, inventory, and POS are now all combined. 

You notice it immediately on the shop floor:

• You instantly see if a part is in stock
• All information is linked to the repair
• Colleagues can get started right away
• You can see the status of each device at a glance

The result is clear: less searching and faster work. The workshop is now calmer and more organized.

More control over your store

Because everything is in Repender, the work at GsmRepairStore is now less dependent on one person. Everyone works in the same system and knows what needs to be done.

The situation in the store has clearly changed.

When a customer came in for a repair, the price had to be calculated manually. Employees also had to search in the cabinet to see if the right parts were in stock. This caused delays and uncertainty.

Now GsmRepairStore works very differently.

As soon as a customer walks in, employees immediately see the price and whether the parts are in stock. They can now help the customer right away and provide the correct information.

As soon as the repair is in the system, the technician can get started immediately.

For Abdes, this also means more freedom as an entrepreneur. 

“For a store with staff, this is really important. I can now work remotely more easily and even manage a second location. It’s ideal. You have everything under control.”

For Jakub, this means faster and easier work as a technician. 

“Thanks to Repender, I now know exactly what is in stock, both parts and products. The repair process runs better. I don’t have to ask questions anymore; I know exactly what I need. I open the order and immediately see all the filled-in information.”

Want to work more efficiently in your store too?

Do you want to spend less time searching, make fewer mistakes, and have more calm in your workshop?

Schedule a no-obligation demo and discover how Repender makes your repair process faster and more organized.