General Terms and Conditions Repender B.V.

1. Company Information

• Company name: Repender B.V.
• Business address: Hercules 6, 5126RK Gilze, The Netherlands
• Chamber of Commerce: 94818932
• VAT number: NL866902648B01

2. Definitions

In these General Terms and Conditions the following terms shall have the following meanings:

• Repender: Repender B.V., provider of the Repender software.
• Software: The Repender online software platform including CRM, POS system, repair management, inventory management, plugins and related tools.
• User: The business customer using the Repender software.
• Account: The personal or company account created by the user to access the software.
• Subscription: The agreement under which the user receives access to the Repender software for a recurring fee.
• Services: All services provided by Repender including software access, updates, integrations and support.

3. Applicability

• These General Terms and Conditions apply to all agreements between Repender B.V. and users of the Repender software.
• By creating an account or using the software, the user agrees to these Terms and Conditions.
• Deviations from these Terms are only binding if agreed in writing.

4. Services

Repender B.V. provides an online software solution designed for repair businesses and similar service companies.

• The software may include features such as repair management, POS functionality, inventory management, customer management, appointment scheduling, reporting and integrations.
• Repender may update, improve or modify the software at any time to improve functionality, security or performance.
• Repender strives to keep the software available but does not guarantee uninterrupted availability.

5. Registration and Accounts

• Access to the software requires the creation of an account.
• The user is responsible for providing accurate and complete information when registering.
• The user is responsible for maintaining the confidentiality of login credentials.
• The user is responsible for all activities performed under their account.

6. User Obligations

• The user may only use the software for lawful business purposes.
• The user may not misuse the software or attempt to disrupt its operation.
• The user is responsible for the correctness of data entered into the system.
• The user is responsible for complying with applicable laws when using the software, including consumer protection and tax regulations.

7. Subscriptions and Payments

• Access to the Repender software requires an active subscription.
• Subscriptions may be billed monthly or annually depending on the selected plan.
• Subscriptions automatically renew unless cancelled before the renewal date.
• If the user cancels the subscription, access remains active until the end of the paid billing period.
• Paid fees are non-refundable unless required by law.
• Payments are processed via third-party payment providers such as Mollie and may include SEPA, credit card or PayPal.

8. Integrations and Third-Party Services

• The software may integrate with third-party services such as payment providers, accounting software or hardware providers.
• Repender is not responsible for the performance or availability of third-party services.
• For example, POS hardware integrations such as CCV pin terminals require a separate agreement between the user and the hardware provider.

9. Data Protection and Privacy

• Repender B.V. processes personal data in accordance with the applicable GDPR/AVG regulations.
• A separate privacy policy explains how data is collected, processed and protected.
• The user remains responsible for the data they store and process within the software.

10. Liability

• Repender B.V. provides the software on a best-effort basis.
• Repender is not liable for indirect damages including loss of revenue, loss of data or business interruption.
• Repender’s total liability shall never exceed the subscription fees paid by the user during the preceding 12 months.
• The user is responsible for verifying the correctness of data and financial information generated by the software.

11. Termination

• The user may cancel the subscription at any time via the account settings or by contacting Repender.
• Repender may suspend or terminate accounts that violate these Terms and Conditions.
• After termination, access to the software may be revoked.

12. Changes to the Terms and Conditions

• Repender B.V. reserves the right to update or modify these Terms and Conditions.
• Users will be notified of material changes through the platform or via email.
• If a user does not agree with the updated terms, the user may terminate the subscription.

13. Governing Law

• These Terms and Conditions are governed by Dutch law.
• Any disputes shall be submitted to the competent court in the Netherlands.