---
title: Orders
description: 'Order products for a customer, track them until pickup or delivery and check them out at the POS.'
url: 'https://repender.nl/docs/orders'
last_updated: '2026-11-10'
---

> Docs index: https://repender.nl/docs/llms.txt · MCP: https://repender.nl/docs/mcp · Skill: https://repender.nl/docs/skill.md

# Orders

Use an order when a customer wants a product you do not have yet. You create it at the POS, track it under [Orders](https://repender.nl/dashboard/product-orders), and check it out when the customer collects it. Orders are part of the Pro plan.

To create an order:

1. Open the [POS](https://repender.nl/dashboard/sales/create) and add a product, but click **Add to order** instead of **Add**. The first product starts a **New order** line in the sale; the next ones go into the same order.
2. Set an amount on the order line if you want a down payment, and complete the sale.

The order now appears under **Orders** with the status **Awaiting approval**. Products that are not in stock go on your [order list](https://repender.nl/docs/stock.md#order-list) automatically, so you know what to buy.

## Follow an order

| Status | Meaning |
| --- | --- |
| Awaiting approval | New, not yet confirmed. |
| Order products | The products still have to be ordered. |
| Awaiting arrival | Ordered, on their way. |
| Inform customer | The customer needs to hear from you. |
| Ready for pickup | Waiting for the customer. |
| Completed | Collected and paid. |
| Cancelled | Not going ahead. |

## What you can record

Open an order to fill in the details. Changes save as you go.

- **Customer**: connect an existing customer, or add a new one.
- **Appointment**: click **Schedule** to plan when the customer collects the order, and optionally email them a confirmation.
- **Fulfillment method**: **Pick up** in your shop, or **Drop ship** to the customer.
- **Products**: add or remove products, and give a discount.
- **Remarks** and the customer's preferred contact method.

**Shipping labels**

With Sendcloud connected, you can create a shipping label from the order and send it to the customer. See [Sendcloud](https://repender.nl/docs/integrations/sendcloud.md).

## Email, WhatsApp and documents

- **Email or WhatsApp**: at the bottom of the order, pick a template from the **Email** or **Whatsapp** menu. Repender fills in the customer's details. See [email or WhatsApp the customer](https://repender.nl/docs/repairs.md#email-or-whatsapp-the-customer).
- **Quotation**: print it or email it to the customer.
- **Activity log**: status changes, sent messages and comments, the same as on a repair. See [activity log](https://repender.nl/docs/repairs.md#activity-log).

## Check out an order

Open the status menu on the order and choose **Checkout**, or click **Select order** in the [POS](https://repender.nl/docs/pos-and-sales.md). Any down payment is taken off the amount to pay.

Paid the full amount as a down payment? Check the order out anyway, so it gets the status **Completed** and the products leave your stock. While a product on the order is not in stock, the order cannot be checked out. Add the stock first.