--- title: FAQ description: 'Short answers to common questions about using Repender.' url: 'https://repender.nl/docs/faq' last_updated: '2026-11-10' --- > Docs index: https://repender.nl/docs/llms.txt · MCP: https://repender.nl/docs/mcp · Skill: https://repender.nl/docs/skill.md # FAQ ## Which languages and countries is Repender available in? Repender is available in Dutch, English, German and Italian. You can use it in the Netherlands, Belgium, Germany, Austria, Luxembourg, France, Italy, Spain, Portugal and Finland. Germany and Italy have their own fiscal rules for cash registers. Repender does not support a TSE (Germany) or a Cassa Telematica (Italy) yet. ## Does Repender include a website? No. Repender adds a booking plugin to the website you already have. See [online booking](https://repender.nl/docs/online-booking.md). ## I did not get the verification email Check your spam folder. Still nothing? [Contact support](https://repender.nl/docs/support.md), and support can verify your email address for you. ## Why can't I see a menu item? Two things decide what you see: your plan and your user role. Some features are only part of the Plus or Pro plan, see [plans](https://repender.nl/docs/getting-started.md#plans). If your plan includes the feature, ask the person who manages users to check your [role](https://repender.nl/docs/shops-and-team.md#user-roles). ## Why can't I set a repair to Completed? There are two reasons: - **You have the Pro plan.** Then a repair is completed when you check it out at the POS, so choose **Checkout** in the status menu instead. - **A part the repair needs is not in stock.** Add the stock first, or remove the part from the repair. See [complete a repair](https://repender.nl/docs/repairs.md#complete-a-repair). ## Can I check out several repairs for one customer at once? Yes, with the [POS](https://repender.nl/docs/pos-and-sales.md). Click **Select repair** and choose the first repair, then click **Select repair** again for the next one. All repairs end up in one sale, with one invoice. You can also add products to the same sale. ## Why is there no delete button? Repender keeps what your history depends on. You cannot delete: - A [customer](https://repender.nl/docs/customers.md#delete-a-customer) with repairs, sales or appointments. - A [part](https://repender.nl/docs/stock.md#parts) that was used in a repair, has stock history or is on your order list. - A [user role](https://repender.nl/docs/shops-and-team.md#user-roles) that users still have, or the Admin role. - Your own user. ## Can customers follow their repair? Yes. Put the status page shortcode on your website. Customers can look up their repair there, or ask for a link by email. See [status page](https://repender.nl/docs/online-booking.md#status-page). ## Why can't customers book an appointment tomorrow, or at a certain time? Your website only offers times when you have room. Check: - Your [opening hours](https://repender.nl/docs/appointments.md#control-when-customers-can-book), and the number of repairers at work in each time slot. - Your service windows, if the customer wants a pickup or on-site repair. - Any absences on that day. - The [booking delay](https://repender.nl/docs/online-booking.md#booking-delay), which keeps the first hours or days after a booking free. ## A new device model is missing Repender adds new device models every day, soon after they are announced. Need one before that? Add it yourself in [All devices](https://repender.nl/docs/repair-pricing.md#devices). Missing a whole device type or repair type? [Contact support](https://repender.nl/docs/support.md). ## Can I change the picture of a device? Not for devices from the Repender catalog. To use your own picture, add the device yourself, with your picture, and turn off the catalog device. ## What happens to the access codes customers give me? Unlock codes, SIM PINs, passwords and unlock patterns are deleted automatically 60 days after the repair is completed. ## How do I bring my customers and products from my old system? Use **Import** on the [Customers](https://repender.nl/dashboard/customers) or [Products](https://repender.nl/dashboard/skus) page. See [import customers](https://repender.nl/docs/customers.md#import-customers). ## Where do I find my Repender invoices? Open your profile menu and choose [Billing](https://repender.nl/dashboard/subscription-invoices). You can download every invoice and its specification there, and manage your subscription. See [subscription and billing](https://repender.nl/docs/subscription-and-billing.md). ## How do I suggest a feature? Open your profile menu and choose [Feature requests](https://repender.nl/dashboard/feature-requests). Search first, because your idea may already be there. Then you can vote for it instead of adding it again. Otherwise add your idea with a title and a description. Every user whose role gives access to feature requests sees all requests, from every shop, and can leave a comment on one, so ideas and extra context end up in one place. ## How does voting on feature requests work? Your organization votes, not each user. Every organization has a limited number of votes to spread over the requests it cares about. How many depends on your plan and the number of shops. You can put more than one vote on a request that matters a lot to you. - You see the number of votes on a request, but not who voted. - A request has the status requested, in progress, completed or rejected. Repender changes the status. Each time it changes, the person who made the request and every organization that voted get an email. - The same idea sometimes comes in twice. Repender merges those into one request, and the votes move with it. - You cannot vote on a request that is completed, rejected or merged. Your votes on a completed or rejected request are free to use again. ## Where can I see what is new? Open your profile menu and choose [Changelog](https://repender.nl/dashboard/changelog). It lists what is new, grouped by date with the newest first. An entry marked **Pro** or **Plus & Pro** only applies to those plans. An entry without a mark applies to every plan. A completed feature request does not add an entry to the changelog by itself, so a request can show as completed a little before it is announced there.